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Customer reviews

  • ★★★★★


    Frankly, you can tell it's quality. Not one of those mugs that crack after two washes or become dull. This one,

    I use it every day, I put it in the dishwasher, and it stays impeccable.

    Even the pattern hasn't changed.

    Sophie Morel



  • ★★★★★

    I was honestly surprised by the quality! The print is super sharp, and the material feels really durable. Shipping was faster than expected too. Definitely ordering again!
    Liam Johnson

  • ★★★★★

    Excellent quality! The products are beautiful and exactly as described. The print is perfect and the materials are very durable. I recommend them 100%!
    Lucas Moreau



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FAQ

Shipping and delivery

  • WHEN WILL MY ORDER ARRIVE?

Shipping costs and delivery dates are calculated at the time of dispatch. Please note the estimated shipping date when placing your order. Shipping dates are estimates.

Please double-check your delivery address details when entering them, as we cannot be held responsible for lost items due to incorrect address information. We cannot change shipping details once the order has been placed, so please pay very close attention when placing your order.

  • LOST ITEMS IN TRANSIT

All orders are strictly non-refundable if your package was not delivered due to "no recipient at the time of delivery" or the "incorrect address" indicated on the order, or if the tracking information indicates that the package was successfully delivered. We recommend contacting your postal service if you believe your package has been lost or stolen.

  • ITEMS HELD AT THE POST OFFICE

It is the responsibility of customers to contact the post office and schedule a new delivery or pick up the item that is being held.

  • CAN I CANCEL MY ORDER?

Orders cannot be cancelled once they have been placed as they go directly into production. We cannot change your delivery address once the order has been placed, so please double-check your shipping details.

We pack our mugs in a sturdy cardboard box to protect your mug and limit the possibility of damage during transport.

Please allow 4 to 6 business days before shipping. Shipping times are approximate and may be affected by holidays and busy holiday periods. Please note the approximate shipping date at checkout and select the express shipping option if your order is time-sensitive.

How can I track my order?

You will receive an email with the tracking number once your order is ready to be shipped.

Returns and Exchanges

Once the order has been placed, it is not possible to modify or cancel it because all orders are customized.

Damaged products

  • For all products that arrive damaged, we will send a replacement without asking any questions. To be eligible, simply send photos of the damaged parts.
  • Please note that our refund policy lasts 30 days. If 30 days have passed since your product was delivered, we cannot offer you a refund or exchange, even if your product is damaged.

Contact us

If you have any further questions, please email us at Muglishop@outlook.com and our team will get back to you as soon as possible.

In our shop, you will find exclusive and personalized products designed to enhance your daily life. From personalized mugs to unique items created especially for you, our mission is to offer quality, style, and a touch of personality to every piece. Explore our collection and discover how we can bring your ideas to life. We are here to help you express your style in a unique way!